Refund & Return Policy

Thank you for shopping at Grandgif.com, operated by GRAND HANDICRAFTS GIF LLC. We take immense pride in the quality and craftsmanship of our handmade products. If you are not entirely satisfied with your purchase, we are here to help.

Please read our Return and Refund Policy carefully to ensure that you are fully aware of your rights and our obligations when you purchase items from our store.

1. The Nature of Handmade Handicrafts

At Grandgif.com, our products are crafted by hand. Due to the nature of handmade items, slight variations in color, texture, size, and finish are to be expected. These unique characteristics are what make each piece special and are not considered defects or damages. Please keep this in mind when evaluating your purchase.

2. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the exact same condition that you received it.
  • It must be in its original packaging, with all tags and protective materials intact.
  • You must have the receipt or proof of purchase.

4. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

  • Custom-made, personalized, or commissioned items.
  • Gift cards.
  • Items purchased during a final clearance sale (marked as “Final Sale”).
  • Items that have been damaged through normal wear and tear or misuse after delivery.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected]. Please include your order number, the name of the item you wish to return, and the reason for the return.
  2. If your return is accepted, we will send you an RMA (Return Merchandise Authorization) number and instructions on how and where to send your package.
  3. Do not send your purchase back to the manufacturer or to our address without requesting a return first. Items sent back to us without prior authorization will not be accepted.

6. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Damages and Issues

Please inspect your order upon reception. If the item is defective, heavily damaged in transit, or if you receive the wrong item, please contact us immediately at [email protected] with clear photographic evidence of the issue. We will evaluate the problem and make it right by issuing a replacement or a full refund at no extra cost to you.

8. The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5 to 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.

9. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

10. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items free of charge if they are defective or damaged upon arrival.

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us at:

  • Company Name: GRAND HANDICRAFTS GIF LLC
  • Email: [email protected]
  • Mailing Address: 353 N Burritt Ave, Buffalo, WY 82834, US